According to Mary, it’s recommended to have only a few primary KPIs, as too many can make it difficult to track performance accurately. Nikhita has worked closely with several of the world's leading financial institutions, such as MUFG and Van Lanschot, to help them power their digital strategy for customer engagement with their own one-stop digital channel.For today’s episode, Jared welcomes legal consulting expert Mary Juetten, CEO and Founder of Traklight, to talk about utilizing KPIs in a law firm. Being a key team member at Moxtra, Nikhita has helped the company grow its business over the course of Moxtra’s journey in a number of different industries including financial services, lending, insurance, and more. Nikhita works with businesses across verticals to help organizations deliver a premier service experience to their customers through their own private digital channels. Moxtra enables organizations to manage continuous connections with clients and teams through their own one-stop portal experience, under their brand, making it easy and convenient for customers to do business with the organization in one-stop. Your Moxtra-powered private digital channel provides a one-stop experience for your customers to reach into your organization and get premier service, anytime anywhere. Moxtra’s Customer Collaboration Platform powers your OneStop Digital Channel, in every customer's pocket.
Nikhita Iyar leads the Strategic Business Development team at Moxtra. Presented by Nikhita Iyar, Head of Strategic Business Development Insurance firms should establish secure and private digital channels that provide instantly accessible OneStop experiences to all their clients for persistent relationships. Client satisfaction depends on having a connected and accessible digital presence across all the channels they use. This now applies throughout every stage of the buyer journey and to every interaction between the client and the firm thereafter. In this webinar, we will discuss how today’s insurance firms must prioritize omnichannel experiences to accommodate the rapidly diversifying range of demands. Operating solely through phone and email are no longer nearly enough. That means being able to interact through a wide range of private digital channels promptly and reliably.
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Given how important insurance is to clients, customers expect full visibility into their policies and accessible engagement with representatives. Implementing the right digital strategy by bringing everything together in one readily accessible platform is crucial to those goals. This means providing an accessible, dependable, and deeply personalized client experience. With their core mission being to deliver peace of mind to their clients, firms must do everything they can to accommodate client demands. Insurance firms play a vital role in helping people prevent loss and recover from catastrophe.
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